Golden Guarantee Policy

Golden Warranty Policy - Zilal Store



In our commitment to providing authentic, high-quality products, we at Zilal Store guarantee that our 100% authentic Isfahani kohl is free of lead, metals, and harmful impurities. Should this be proven otherwise, customers are entitled to benefit from the Golden Guarantee policy under the following conditions:


Warranty Terms:


1- Proof of violation:

  • The customer must submit an official inspection report from a laboratory accredited by the Saudi Food and Drug Authority (SFDA) and the Saudi Standards, Metrology and Quality Organization (SASO) , proving that the kohl contains lead, metals, or impurities in quantities exceeding the permissible limits according to approved health standards.
  • Any report from an unaccredited or non-certified laboratory that does not include accurate data on mineral or impurity ratios will not be accepted.



2- Inspection and compensation procedures:

  • Upon submitting the report, the store is obligated to receive the product itself from the customer to conduct the necessary internal inspections within a period ranging from 7 to 24 working days .
  • If the claim is confirmed after the store's inspection, the customer will receive compensation worth double the purchase price shown on their purchase invoice from Zilal Store, in addition to full compensation for the laboratory fees , provided that the store is provided with a copy of the inspection invoice.
  • The store will bear the shipping costs of the product if the claim is proven to be true. If the claim is not true, the customer will bear all costs.



3- Warranty controls:

  • The warranty is valid for products purchased from the Zilal store only , with the presentation of the original proof of purchase .
  • The warranty does not cover products that have been damaged due to misuse or improper storage by the customer.
  • The customer is entitled to benefit from the Golden Guarantee only once from the first purchase.






Important notice:

Zilal Store affirms its complete confidence in the quality of its products, and the Golden Guarantee is an additional measure to enhance our customers' confidence. This policy does not imply any doubt about the quality of the products; rather, it reflects our commitment to transparency and honesty towards our valued customers.